Revised Recommendations to Report Nasty Smell

Sewage smell

There are still reports of a nasty smell being experienced in parts of Fairfield. Central Bedfordshire Council are investigating possible sources. If you believe it is coming from the sewage treatment works please report it to Anglian Water by one of the following methods

  • Customer call the AWS Operations Management Centre on 08457 145145 (24 hr emergency contact)
  • Report to dedicated email mailbox which is monitored by the treatment manager and customer liaisons manager letchworth@anglianwater.co.uk.
  • You can also report odour complaints via the Anglian Water email mailbox at CustomerReports@anglianwater.co.uk.

You should also keep a note of the incident in a diary sheet and also notify Central Bedfordshire Council at pollution@centralbedfordshire.gov.uk or telephone CBC on 0800 300 8000 and ask for the pollutions team to enable officers to monitor at the time if that is practicable.

The smell can also be reported to the Environment Agency who have a 24hr telephone hot line (0800 80 70 60), where they will give a reference number for the complaint and contact number for any follow up the resident if they wish to do.

Upon receipt of a complaint the local area Environment Agency team will be notified and they will investigate and make a report that could take 10 days to do and before it is available to the public.